Modernization of Ticketing System Using Re-Engineering Approach
Ticketing system is an enormous sector in Malaysia and other countries. Its range of use is applicable to both products and services. The manual ticketing system is tedious with time consuming when the consumers need to wait in a long queue. Due to this reason, a modernization to a legacy ticketing system is proposed in this paper to overcome such problems and to support the growing business operations and technology with the use of re-engineering approach. Constant demands for mobile applications and relatively easy access to the market have been drawing researchers into mobile application development. With this new replacement, it is trusted to improve the whole business processes and increase its usability, thus becomes the solution amongst indigenes within the country. A new system architecture as well as modernization and functional models were proposed and the usability of the prototype was evaluated using two different testing methods.
Submission of an original manuscript to the Journal of Computing Technologies and Creative Content (JTeC) will be taken to mean that it represents original work not previoussly published, that it is not being considered elsewhere for publication. All submitted articles that are published by JTeC cannot be published anywhere by the authors unless with the permission by JTeC Editors. JTeC reserves the right to the publications of the articles it published, and reserves the right to reuse the articles elsewhere for academic purposes, while still retaining the names of the original authors with the original articles.
JTeC takes the stance that the publication of scholarly research is meant to disseminate knowledge and in a not-for-profit regime, benefits neither publisher nor author financially. It sees itself as having obligation to its author and to society to make content available online now that the technology allows for such possibility.